Overview

The Automatic Token Balance Refill feature ensures uninterrupted access to DivaTraffic services by automatically replenishing your token balance whenever it falls below a specified threshold. This eliminates the need to monitor your balance manually and helps prevent service interruptions.

Key Benefits

1. Uninterrupted Service: No more pausing performances or campaigns to purchase tokens.
2. Peace of Mind: Reduce the stress of keeping an eye on your balance.
3. Easy Setup: Enable the feature once, and it will handle refills automatically.

Note: Currently, the Automatic Token Balance Refill feature is only available when paying with a credit card.

How It Works

1. Threshold Trigger: You set a minimum token balance.
2. Automatic Refill: Whenever your token balance drops below this threshold, DivaTraffic will automatically refill your balance.
3. Payment Processing: We securely charge your saved credit card using Shift4.
4. Confirmation: You receive an email notification if a refill is successful—or if the payment fails.

Step-by-Step Setup

1. Log In to Your Account
   • Go to app.divatraffic.com/settings/billing.
   • If prompted, enter your username and password.
     
2. Enable the Automatic Refill Feature
   • Select Enable Auto Refill.
     
3. Set Your Threshold & Refill Amount
   • Threshold: The balance level at which you want the automatic refill to trigger (e.g., 50 tokens).
   • Refill Amount: How many tokens you want to be added when your balance hits that threshold (e.g., 1000 tokens).
     
4. Confirm Your Payment Method
   • Ensure you have a valid credit card on file. You can add or update your credit card information if needed.
     
5. Save Your Settings
   • Click Save or Apply Changes to confirm.
   • Once saved, Automatic Token Balance Refill is enabled!

FAQ

1. Which payment methods support Automatic Token Balance Refill?
   • Currently, it’s only available for credit card transactions. PayPal, Paxum, and Wire transfers are not supported.
     
2. How will I be notified of a successful refill or a failed payment?
   • You’ll receive an email notification whenever a refill occurs or if a payment fails.
     
3. What if my payment method is declined?
   • If the payment fails, you’ll be notified via email. Your tokens will not be refilled in that instance, and you may need to update your credit card details.
     
4. Can I change my threshold or refill amount at any time?
   • Absolutely. Simply return to app.divatraffic.com/settings/billing and adjust the settings as needed.
     
5. Is my payment information secure?
   • Yes. We use Shift4 and industry-standard encryption to safeguard your credit card information.

Troubleshooting

• My automatic refill did not trigger.
  • Check your current token balance to ensure it’s below the threshold you set.
  • Verify your credit card is up to date and has sufficient funds.
  • Confirm the feature is enabled in your Billing Settings.
    
• I received an email about a failed payment.
  • Update your credit card details or use a different card.
  • Try enabling the refill feature again after the new card is on file.
    
• I changed my mind and want to disable automatic refills.
  • Simply toggle Automatic Token Balance Refill to “Off” or deselect Enable Automatic Refill.

Need More Help?

If you have any further questions, feel free to reach out to our Support Team. We’re always here to help!
Enjoy your uninterrupted DivaTraffic experience!